An electrical power surge can damage and cause the POE adaptor (power over ethernet) and/or the antenna, dish or radio to malfunction. It is the customer / subscribers sole responsibility to have the POE adaptor plugged into a sufficient surge protector bar.
If in the event of the customers POE adaptor and/or the antenna, dish or radio malfunctions, Trans Canada Internet will replace the customers burnt out equipment at no charge on the first incident. If a second incident occurs, the customer / subscriber will be solely responsible for the replacement cost of either and/or both the POE Adaptor and/or the antenna, dish or radio.
Equipment Replacement Cost
- POE Adaptor $25.00
- Antenna/Dish/Radio $100.00
- Labour no charge